Expanded services
In the coming days, more services are coming to help VIRL customers stay connected and informed.
Customers with questions about VIRL’s digital tools, resources, and databases will be able to set up virtual appointments with staff over the phone, email, or web-based platform to have their questions addressed. Expanded email and telephone service will also allow staff to engage more quickly and thoroughly with customers.
Online programming, including Storytimes, books clubs, learning opportunities, and more, are in the pipeline and nearing implementation.
Looking ahead
A recently formed Renewal and Recovery Taskforce will develop a strategy and roadmap for how VIRL can resume offering in-branch services to customers. All decisions will be driven by the direction and guidance of health authorities.
In recent days, a number of library systems in BC have begun rolling out curbside pick-up of physical materials and VIRL has heard from a growing number of customers who are hungry for books. The models being implemented by other systems will be carefully reviewed by the taskforce, among other ideas and plans put forth by team members and other library systems.
“We understand just how important libraries are to so many in our communities,” says Melissa Legacy, VIRL’s Director of Library Services and Planning. “Whether it’s providing books to families, combatting social isolation for seniors, or offering a safe and welcoming space to people in need, libraries mean so much to so many and we are committed to providing services and supports to our communities as soon as it is safe to do so.”
As a regional system covering almost 45,000 square kilometres — including a mix of urban, rural, and remote branches — VIRL has unique challenges, considerations, and opportunities that the taskforce will consider. There is no one-size-fits-all model VIRL reopening our branches, but all options are on the table as the taskforce arrives at its recommendations. While it is too soon to pin a timeline to the resumption of in-branch services, VIRL is committed to bringing services back to our communities with health and safety as the number one consideration.
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